FAQ

Everything people ask us before their first order. If your question is not here, write to support@discoverpibu.com — we answer within 24 hours on business days.

Products & Results

How long until I see a difference?

Hydration and comfort are usually noticeable from the first application. Texture and tone typically shift over two to four weeks. Firmness is a longer game — most peptide and LED routines are properly evaluated at eight to twelve weeks. Results vary from person to person and depend heavily on consistency.

Which product should I start with?

If your skin is dry, tight or reactive, start with the Copper Complex Essence. If your main concern is dullness or loss of glow, start with the Peptide Glow Serum. If you want the full effect, use both and finish with the Glow Wand — that is the complete ritual, and it is where our best customer feedback comes from.

In what order do I apply everything?

Cleanse → Copper Complex Essence → Peptide Glow Serum → Glow Wand (3–5 minutes) → moisturiser → SPF in the morning. Apply serums to slightly damp skin; they absorb better and layer more cleanly.

Is this suitable for sensitive skin?

Both serums are formulated with sensitive and dry skin in mind — no harsh acids, no aggressive exfoliants. We still recommend a patch test on the inner forearm 24 hours before first use, as with any new product. If irritation occurs, stop using it and contact us.

Can I use these with retinol or vitamin C?

Yes, though we suggest separating them across morning and evening rather than layering everything at once. Peptides and hydrators sit comfortably alongside most routines. If you use prescription actives, check with your dermatologist first.

The Glow Wand

Does it hurt?

No. Red LED light is non-ablative — nothing is cut, abraded or burned. You will feel gentle warmth and a light vibration. There is no downtime and no recovery period.

How often should I use it?

Three to five sessions per week, three to five minutes each. More is not better — regularity is what matters.

Who should not use it?

Do not use over broken skin, active infections or recent cosmetic procedures. If you are pregnant, photosensitive, taking photosensitising medication, or have an implanted electronic device, consult a healthcare professional first. This is a cosmetic beauty device, not a medical device.

Orders, Shipping & Returns

How much is shipping?

Shipping is free on every order over $49. Below that, a flat rate is calculated at checkout. Every order ships with tracking.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery typically takes 7–15 business days depending on your country. You will receive a tracking link by email as soon as your parcel leaves our warehouse.

Do you ship internationally?

Yes. Prices are shown in your local currency where supported. Any import duties, where applicable, are the responsibility of the recipient.

What if it does not work for me?

You have 30 days. Use the product properly — that is the only condition — and if your skin is not better for it, email support@discoverpibu.com and we will arrange a refund. No interrogation.

Is my payment secure?

Yes. Every page is served over SSL and payments are handled by Shopify's PCI-compliant checkout. We never see or store your card details.

Still deciding?

Tell us your skin type and we will tell you honestly whether PIBU is right for you.

Ask us anything