Contact
A real person reads every message. We reply within 24 hours on business days.
Customer care
Before you write
Most answers live on our FAQ page — shipping times, routine order, guarantee terms and skin-type guidance.
Tracking an order? Have your order number ready; it starts with a # and appears in your confirmation email.
Skin advice
Tell us your skin type and main concern and we will tell you honestly which product to start with — or whether PIBU is the wrong fit for you. We are not offended by the second answer.
We are not medical professionals and cannot diagnose skin conditions. For anything persistent or painful, please see a dermatologist.